Returns

14-Day Return Window

All eligible products must be formally logged for return within 14 calendar days of delivery.

Returns requested after 14 calendar days may not be approved.

• The 14-day period begins on the confirmed delivery date.
• Proof of purchase is required.
• Once your request is approved, our team will coordinate collection.

Products relocated from the original delivery address may incur additional transport charges for collection.

Condition & Inspection

To qualify for return:

• Products must be clean, stain-free and odour-free
• Items must be in hygienic condition
• Original packaging should be retained where reasonably possible
• Bed frames and pedestals must be properly disassembled prior to collection

Marver Group reserves the right to decline a return where misuse, liquid damage, staining, structural alteration or unsanitary handling is evident.

Service & Handling Fee

To cover inspection, sanitisation, repackaging and logistics:

• Opened, assembled or unsealed eligible items incur a 15% service and handling fee
• Unopened items returned within 14 days may be refunded in full

This fee does not apply to approved defect claims under the
Consumer Protection Act.

Customers with outstanding balances are not eligible for free returns.

Product-Specific Return Guidelines

Mattresses

• Eligible within 14 calendar days of delivery
• Must be stain-free, undamaged and hygienic
• Opened mattresses incur a 15% service fee
• Unopened mattresses may be returned free within 14 days
• Size exchanges are final and not eligible for return

Bed Frames & Pedestals

• Eligible within 14 calendar days
• Assembled items incur a 15% service fee
• Must be disassembled and packaged for collection

Mattress Toppers

• Eligible within 14 calendar days
• Opened toppers incur a 15% service fee
• Must be unused, stain-free and hygienic

Bedding (Linen, Protectors & Duvets)

• Eligible within 14 calendar days
• Used bedding cannot be returned
• Opened but unused bedding incurs a 15% service fee

Pillows – Strictly Non-Returnable

Due to hygiene and health standards, pillows cannot be returned once delivered, whether opened or unopened.

This policy is firm and cannot be waived.

Refund Processing

Once your return is received and inspected:

• Refunds are processed within 3 working days
• Credit card refunds typically reflect within 7–12 working days
• EFT refunds generally reflect within 24 working hours

Final clearing times depend on your financial institution.

Defective Goods (CPA Protection)

In accordance with the Consumer Protection Act:

If a product is found to be defective within 6 months of delivery, you may request a repair, replacement or refund, subject to inspection.

This applies to manufacturing faults — not damage caused by misuse, improper support, staining, or failure to follow care guidelines.

Our Mattress Warranty

Your sleep investment is protected by a structured long-term warranty.

2-Year Manufacturing Guarantee

All Marver mattresses include a 2-year manufacturing guarantee covering defects in materials and workmanship.

If a manufacturing fault is confirmed within this period, we will repair or replace the mattress.

This guarantee does not cover normal wear, comfort preference changes or misuse.

20-Year Pro-Rated Service Warranty

Beyond the initial 2 years, your mattress remains protected under our 20-year pro-rated service warranty.

From Year 3 to Year 20, approved claims are subject to a service contribution calculated as:

Current retail price ÷ 20 × number of years since purchase

This ensures long-term support while recognising the natural lifespan of sleep products.

Warranty Conditions

The warranty:

• Applies to the original purchaser only
• Requires original proof of purchase
• Is not transferable
• Covers manufacturing defects only

Claims may require photographs, measurements and inspection before approval.

Warranty Exclusions

The warranty does not cover:

• Normal softening or settling of comfort layers
• Changes in personal comfort preference
• Improper or unsupported bed bases
• Mould caused by non-breathable surfaces
• Stains, spills, burns or liquid damage
• Structural damage caused by misuse
• Unsanitary conditions
• Failure to follow care instructions

If you require assistance, our support team will guide you through a structured assessment and resolution process.